Refund policy

For prints:

All print orders are custom-made, limited edition, on-demand fine art prints created specifically for you. As such, the right to cancellation under the Consumer Protection (Distance Selling) Regulations does not apply.

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

In the unlikely event that your print arrives damaged, please contact us via the contact me within 48 hours of receiving the artwork, along with photographs of the damage. Once confirmed, we will endeavour to replace the edition free of charge. If we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable). To be eligible for a return, your item must be in the same condition that you received it. Before returning, we recommend packaging the print exactly as it was on arrival. This will minimise the likelihood of any damage in transit. Return shipping fees will be paid by the customer. Items sent back to us without first requesting a return will not be accepted.


Damage after delivery:
Any damage caused after successful delivery is the responsibility of the customer. Replacements can be provided upon payment of the current print price listed on the website.


Damage during framing or mounting:
We are not responsible for any damage caused during self-organised framing or mounting. No refunds or replacements will be issued for prints that have been spoiled in this way.

For original paintings and handmade prints:

In the unlikely event that you receive a damaged or incorrect original artwork, please contact me via the contact me within 48 hours of receiving the artwork, along with photographs of the issue. Once confirmed, We will work with you to resolve the problem, either through a replacement or a refund.

Change of mind:
If you decide that you no longer want the original artwork, we accept returns under the following conditions:

Notification: You must contact me via the contact me within 14 days of receiving the artwork to inform me of your decision.
Return Shipping: The artwork must be returned in its original packaging within 14 days following your notification. The customer is responsible for all shipping or customs fees.
Condition: The artwork must be unused and undamaged upon return.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us. Please note that shipping costs and customs fees are non-refundable.

Business Purchases:
Please note that the right to return original artwork due to a change of mind does not apply if you are purchasing as a business.

Refund method:
Any eligible refunds will be credited to the card or account used to make the original purchase.

Note: Prior to returning any items, please contact me so we can discuss any issues and hopefully find a solution. Items sent back to us without first requesting a return will not be accepted.


Got another question?
Please reach out to me via the Contact form with any other questions.